Terms of Service

This is a draft, published early on purpose. It describes what the software actually does today and was written against the code, but it has not been reviewed by a lawyer, and 3 details still need filling in — they are marked in the text like [[THIS]]. We would rather you could read it now than wait behind a page that does not exist. Questions: support@eternaqr.com.

Last updated 1 August 2026.

These terms are between you and EternaQR LLC, registered in Illinois, at 607 4th Ave, Mendota, IL 61342 ("EternaQR", "we", "us").

By creating an account or using the service you agree to them.

1. What EternaQR is

We provide a digital memorial page for a person, place, or object, reachable by a QR code that you can print and place in the physical world. You write the content; we host it and keep the code working.

You must be 18 or older to create an account.

2. Your content, and who owns it

You keep ownership of everything you upload. Photographs, biography, dates, messages — all yours.

You grant us only the license we need to run the service: to store, display, and serve your content to visitors of your published profile, for as long as you keep it published.

3. Your right to create a memorial

When you create a memorial for a person, you confirm that you have the right to do so — that you are a family member, the estate's representative, or otherwise entitled to publish that person's name, image, and story.

We do not verify this. We cannot. We rely on you, which is why we ask you to state it plainly at the point of creation.

You must not create a memorial:

For a living person, unless it is a profile for a place or object
To harass, defame, or impersonate anyone
Using photographs or writing you do not have the right to publish

Breaking this is grounds for removing the profile and closing your account.

If someone disputes a memorial

Write to support@eternaqr.com with the profile address and what is wrong.

We are a small company and we are not a court. We cannot adjudicate family disputes, and we will not pretend to. What we will do:

Review the dispute and respond within 30 days
Remove specific content that is unlawful, or that a living person objects to

about themselves

Hide a profile entirely where a dispute is serious or unresolved
Where two people both claim the right to a memorial, **hide it while they

resolve it between themselves**

We reserve broad discretion to hide or remove any profile. We would rather a memorial be temporarily offline than be a weapon in someone's family argument.

Transferring a memorial

If the person who created a memorial dies, becomes unable to manage it, or simply wants to hand it on, write to support@eternaqr.com. We will transfer it to another account after reasonable checks. This is handled manually — there is no button for it — but it is a commitment, not a courtesy.

4. Visitor memories

Visitors can submit memories to a published profile. Nothing appears until the profile owner approves it.

Memories are written by visitors, not by us. We do not verify them and we do not endorse them. If a memory is defamatory, reveals private information, or concerns you and you want it gone, write to support@eternaqr.com.

We reserve the right to remove any memory at any time, including one the profile owner has already approved.

5. How long your memorial stays online

This is the promise that matters most, so here it is without decoration.

We intend these memorials to last a lifetime, and we will keep your profile online for as long as EternaQR operates. That is the ambition the product is built around, and the QR code is engineered for it: the printed code points at a redirect we control, not at the page itself, so we can move servers, change domains, or rebuild the software entirely and the marker on the stone keeps working.

What we will not do is promise you a specific number of years. EternaQR is a young company. Any business that tells you it will certainly exist in fifty years is guessing, and we would rather be honest than reassuring.

So here is what we commit to instead, in writing:

If EternaQR ever ceases to operate, we will:

Give at least 90 days' notice by email to every profile owner
Provide a complete export of your profile — text and full-resolution

photographs — in a format you can keep and re-publish elsewhere

Make a good-faith effort to **transfer the service, the data, and the

domain** to another operator, or to place the records with a public archive, so that existing QR codes continue to resolve

We are actively exploring a formal succession arrangement so that point 3 is guaranteed rather than intended. When it exists, we will say so here, and we will not claim it before it does.

6. Price, payment, and refunds

$89 once. No subscription. That covers the online profile, the engraved QR plaque, and shipping.

Refunds

90 days from purchase.

Full refund, whether or not the plaque has shipped. You keep the plaque.
On refund we unpublish your profile rather than delete it, and keep it

for 30 days before removal. If you change your mind again in that window, nothing you wrote is lost — tell us and we will restore it.

The plaque warranty

Five years from purchase, covering two things:

Manufacturing defects in the plaque itself.
The QR code becoming unscannable under those conditions.

If either happens we replace the plaque. You do not pay for the replacement or its shipping.

The second point is the one that matters, and it is deliberately a stronger promise than a warranty against defects. An unreadable code does not merely mean a worn plaque — it means the memorial cannot be reached from the grave, which is the exact failure this product exists to prevent. So it is covered as a fault whether or not anything is visibly wrong with the plaque.

Covered: sun, rain, snow, ice, and normal seasonal weather.

Not covered: vandalism, physical damage, and improper handling. Those are damage to the plaque rather than a failure of it, and we cannot control what happens to an object fixed in a public place.

Contributions

At checkout you may add an optional contribution. [[CONFIRM THE EXACT COMMITMENT — suggested:]] Contributions fund profiles for families who ask for one and cannot afford it. We grant these on request — write to support@eternaqr.com.

A contribution is not a charitable donation and is not tax-deductible. EternaQR is a business, not a registered charity. We will not tell you otherwise.

7. What you must not do

Publish anything unlawful, defamatory, or that infringes someone's rights
Create a profile to harass, impersonate, or intimidate
Upload content you do not have the right to upload
Attempt to break, overload, or gain unauthorised access to the service
Use the service to send unsolicited mail to anyone

We may suspend or close an account that does any of these.

8. Availability

We work to keep the service running continuously, but we do not guarantee uninterrupted availability. Maintenance, provider failures, and faults happen. We will not deliberately take your published profile offline without telling you, except where these terms require it (a dispute, or unlawful content).

9. Our liability

We provide the service as it is. To the extent the law allows, our total liability to you is limited to what you paid us.

We are explicitly not liable for content written by you or by visitors, for loss caused by content you chose to publish, or for a physical marker being damaged, weathered, removed, or stolen after it leaves us.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

10. Closing your account

You can close your account at any time by writing to support@eternaqr.com.

Read § 4 of the Privacy Policy before you do. Closing your account removes your personal data but, by default, leaves any published memorial online — because a QR code on a headstone should not stop working because someone closed an account. If you want the memorial removed as well, say so explicitly and we will remove it.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will tell account holders by email before it takes effect.

12. Governing law

These terms are governed by the laws of Illinois, United States, and any dispute will be handled in the courts of Illinois.

If you are a consumer in the EU or UK, this does not deprive you of the protections of your local law.

Contact: support@eternaqr.com EternaQR LLC, 607 4th Ave, Mendota, IL 61342